1. Refund Eligibility

At ChatVanta, we want you to be completely satisfied with our AI chatbot services. You may be eligible for a refund under the following conditions:

Eligible for Full Refund:

  • 30-Day Money-Back Guarantee: Request a refund within 30 days of your initial purchase
  • Service Unavailability: If our service is unavailable for more than 48 consecutive hours due to technical issues on our end
  • Billing Errors: Incorrect charges or duplicate billing
  • Unauthorized Charges: Charges made without your authorization
  • Feature Misrepresentation: If advertised features are not available or functioning as described

Conditions for Refund Eligibility:

  • Account must be in good standing
  • No violation of our Terms of Service
  • Reasonable usage patterns (not excessive API calls or abuse)
  • Proper documentation of issues (if applicable)

2. Refund Process

Our refund process is designed to be simple and straightforward:

1

Submit Request

Contact our support team via email at Support@chatelara.shop or through our support portal

2

Provide Information

Include your account email, order number, and reason for the refund request

3

Review Process

Our team will review your request within 2 business days and may ask for additional information

4

Refund Processing

Once approved, your refund will be processed within 5-7 business days

Required Information for Refund Requests:

  • Full name and account email address
  • Order number or transaction ID
  • Date of purchase
  • Reason for refund request
  • Any relevant screenshots or documentation

3. Refund Timeframes

We strive to process refunds as quickly as possible. Here are our standard timeframes:

Request Review

1-2 Business Days

Initial review and approval decision

Processing Time

5-7 Business Days

Refund processing and payment

Bank Processing

3-5 Business Days

Time for funds to appear in your account

Note: Refund timeframes may vary depending on your payment method and financial institution. International transactions may take additional time.

4. Subscription Refunds

For subscription-based services, the following refund policies apply:

Monthly Subscriptions:

  • Full refund available within 30 days of initial subscription
  • Pro-rated refunds for cancellations after the first month
  • No refund for the current billing period if cancelled mid-cycle

Annual Subscriptions:

  • Full refund available within 30 days of purchase
  • Pro-rated refunds available for the unused portion after 30 days
  • Minimum usage requirements may apply

Free Trials:

  • Cancel anytime during the trial period with no charges
  • Automatic billing begins after trial expiration
  • Refunds available if charged incorrectly during trial

5. Non-Refundable Items

Certain items and services are not eligible for refunds:

Non-Refundable Items Include:

  • Custom Development: Bespoke chatbot development or customization work
  • Third-Party Services: Integrations or services provided by external vendors
  • Data Usage: API calls, message processing, or data storage already consumed
  • Training Data: Custom training data or model fine-tuning services
  • Consulting Services: Professional services, training, or consultation hours
  • Violation-Related: Accounts terminated for Terms of Service violations

Exception: If any non-refundable service fails to meet the specifications outlined in your service agreement, we may consider a partial refund or service credit on a case-by-case basis.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

Partial Refund Scenarios:

  • Service Downtime: Compensation for extended service interruptions
  • Feature Limitations: When advertised features are partially unavailable
  • Usage-Based: Refunds based on actual service usage
  • Subscription Downgrades: Credit for plan changes mid-billing cycle

Calculation Method:

Partial refunds are calculated based on:

  • Unused portion of the service period
  • Actual service availability and performance
  • Features accessed versus features paid for
  • Fair usage policies and account standing

7. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

💳 Credit/Debit Cards

Refunded to the original card used for payment. Processing time: 5-10 business days.

🏦 Bank Transfers

Direct deposit to your bank account. Processing time: 3-7 business days.

💰 Digital Wallets

PayPal, Stripe, or other digital payment services. Processing time: 1-3 business days.

🎁 Account Credit

Service credits applied to your account for future use. Available immediately.

Important: If the original payment method is no longer available, we may issue a refund via alternative methods after verification of account ownership.

8. Contact Information

For refund requests or questions about our refund policy, please contact us:

📧 Email Support

Refunds: Support@chatelara.shop

General: Support@chatelara.shop

Response time: Within 24 hours

💬 Live Chat

Available on our website

Hours: Monday-Friday, 9 AM - 6 PM EST

Instant response during business hours

📞 Phone Support

US/Canada: 1-800-CHATVANTA

International: +1-555-123-4567

Available during business hours

📍 Mailing Address

ChatVanta Inc.
123 AI Innovation Drive
Tech City, TC 12345
United States