Terms of Service

Please read these terms carefully before using ChatVanta's services

Last updated: February 3, 2026

1. Acceptance of Terms

By accessing and using ChatVanta's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at chatvanta.com (the "Service") operated by ChatVanta ("us", "we", or "our").

Important Notice

By using our service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

2. Description of Service

ChatVanta provides AI-powered chatbot solutions and related services to businesses and individuals. Our services include:

AI Chatbot Platform

Advanced conversational AI technology for customer service and engagement.

Integration Services

API and integration tools to connect our chatbot with your existing systems.

Analytics and Reporting

Comprehensive analytics to track and improve chatbot performance.

Support Services

Technical support and consultation services for optimal implementation.

3. User Accounts

To access certain features of our service, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to use the service:

Permitted Uses

  • Business communication and customer service
  • Educational and research purposes
  • Personal productivity and assistance
  • Integration with legitimate business applications

Usage Limitations

  • Respect rate limits and usage quotas
  • Do not attempt to reverse engineer our services
  • Do not use automated tools to access our services excessively
  • Comply with all applicable laws and regulations

5. Prohibited Activities

The following activities are strictly prohibited when using our services:

Illegal Activities

  • Any illegal or fraudulent activities
  • Harassment, abuse, or threats against others
  • Violation of intellectual property rights
  • Distribution of malware or harmful code

Service Abuse

  • Attempting to gain unauthorized access to our systems
  • Interfering with or disrupting our services
  • Creating fake accounts or impersonating others
  • Spamming or sending unsolicited communications

Content Violations

  • Posting harmful, offensive, or inappropriate content
  • Sharing false or misleading information
  • Violating privacy rights of others
  • Infringing on copyrights or trademarks

6. Intellectual Property Rights

The service and its original content, features, and functionality are and will remain the exclusive property of ChatVanta and its licensors.

Our Rights

All content, trademarks, service marks, trade names, logos, and intellectual property on our platform are owned by ChatVanta or our licensors.

Your Rights

You retain ownership of any content you submit to our service, but grant us a license to use, modify, and distribute such content as necessary to provide our services.

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.

7. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service.

Data Collection

We collect information necessary to provide and improve our services.

Data Usage

Your data is used to deliver personalized and effective chatbot solutions.

Data Protection

We implement industry-standard security measures to protect your information.

By using our service, you also agree to our Privacy Policy.

8. Payment Terms

If you choose to purchase our paid services, the following payment terms apply:

Billing

  • Subscription fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • Prices may change with 30 days' notice
  • Taxes may apply based on your location

Payment Methods

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal and other digital payment methods
  • Bank transfers for enterprise customers
  • Cryptocurrency (where legally permitted)

Late Payments

  • Services may be suspended for non-payment
  • Late fees may apply after grace period
  • Account reactivation upon payment resolution
  • Data retention during suspension period

9. Termination

Either party may terminate this agreement at any time:

Termination by You

  • Cancel your account at any time through your dashboard
  • Contact support for assistance with cancellation
  • Data export available before account closure
  • Refunds subject to our refund policy

Termination by Us

  • Violation of these Terms of Service
  • Fraudulent or illegal activity
  • Non-payment of fees
  • At our discretion with reasonable notice

Effect of Termination: Upon termination, your right to use the service will cease immediately, and we may delete your account and data after a reasonable retention period.

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind:

Service Availability

We do not guarantee uninterrupted or error-free service operation.

Accuracy

AI responses may not always be accurate or appropriate for your specific needs.

Third-Party Content

We are not responsible for third-party content or services integrated with our platform.

Data Loss

While we implement backup procedures, we cannot guarantee against data loss.

11. Limitation of Liability

To the maximum extent permitted by law, ChatVanta shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Maximum Liability

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

Excluded Damages

We are not liable for lost profits, data loss, business interruption, or other consequential damages.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

12. Indemnification

You agree to indemnify and hold harmless ChatVanta from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or data submitted to our services

This indemnification obligation will survive termination of these Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States.

Jurisdiction

Any disputes shall be resolved in the courts of San Francisco County, California.

Dispute Resolution

We encourage resolving disputes through direct communication before pursuing legal action.

Class Action Waiver

You agree to resolve disputes individually and waive participation in class actions.

14. Changes to Terms of Service

We reserve the right to modify these Terms at any time. When we make changes:

  • We will update the "Last updated" date
  • Significant changes will be communicated via email or website notice
  • Continued use constitutes acceptance of modified terms
  • You may terminate your account if you disagree with changes

Notification Methods

We will notify you of material changes through email, in-app notifications, or prominent website notices at least 30 days before they take effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Department: Support@chatelara.shop
General Support: Support@chatelara.shop
Address: 123 Innovation Drive, San Francisco, CA 94105
Phone: +1 (555) 123-4567

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Weekends: Emergency support only