Frequently Asked Questions

ChatElara is an advanced AI-powered chatbot platform designed to revolutionize customer interactions. Our solution provides intelligent, context-aware responses that help businesses automate customer support, increase engagement, and improve overall customer satisfaction.

ChatElara uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries. Our AI is trained on vast datasets and continuously learns from interactions to provide more accurate and helpful responses over time.

ChatElara is versatile and can benefit various industries including e-commerce, healthcare, finance, education, real estate, and customer service. Any business that interacts with customers can leverage our AI chatbot to improve efficiency and customer experience.

We offer flexible pricing plans to suit businesses of all sizes: Starter ($29/month), Professional ($79/month), and Enterprise (custom pricing). Each plan includes different features and conversation limits. Visit our pricing page for detailed information.

Yes! We offer a 14-day free trial with full access to our Professional plan features. No credit card required to start your trial. You can explore all functionalities and see how ChatElara can benefit your business.

Absolutely! You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect immediately, and billing is prorated accordingly. There are no long-term contracts or cancellation fees.

Integration is simple! Just copy and paste a small JavaScript code snippet into your website's HTML. We also provide plugins for popular platforms like WordPress, Shopify, and Wix. Our setup wizard guides you through the process in minutes.

Yes! ChatElara is fully responsive and works seamlessly across all devices - desktop, tablet, and mobile. The chat interface automatically adapts to different screen sizes for optimal user experience.

ChatElara supports over 50 languages including English, Spanish, French, German, Chinese, Japanese, and many more. The AI can automatically detect the user's language and respond accordingly, making it perfect for global businesses.

Yes! ChatElara integrates with popular CRM systems like Salesforce, HubSpot, Pipedrive, and Zendesk. This allows you to automatically sync customer conversations, leads, and support tickets with your existing workflow.

Absolutely! We have native integrations with Shopify, WooCommerce, Magento, and BigCommerce. ChatElara can help with order tracking, product recommendations, cart abandonment recovery, and customer support.

We offer 24/7 customer support through multiple channels: live chat, email, and phone. Our support team consists of technical experts who can help with setup, customization, and troubleshooting. Enterprise customers also get dedicated account managers.

Yes! We provide comprehensive onboarding for all new customers, including setup assistance, training sessions, and best practices guidance. We also offer ongoing training webinars and a detailed knowledge base with tutorials and documentation.

Security is our top priority. We use enterprise-grade encryption, comply with GDPR and CCPA regulations, and maintain SOC 2 Type II certification. All data is stored securely and we never share customer information with third parties.